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Care of your Delkims

General care - A personal message from Del Romang.

"Delkims are sophisticated electronic devices which will respond to a bit of TLC - tender, loving care. The line sensors will withstand normal use indefinitely but WILL NOT take extreme shocks such as being attacked by a piece of card in an attempt to spin the non-existent wheel - yes, it does happen. After use give them a clean with a damp cloth to remove all that lovely mud and in particularly if they have been out in the rain put them somewhere warm to dry out slowly. Do not be afraid to use a reasonable amount of heat or even a hair dryer but NEVER dry over an open flame as this may damage them and possibly invalidate the guarantee. If you are unlucky enough to drop your precious Delkim in the water, quickly switch off and remove the battery and try to shake out most of the water through the holes in the bottom. Leave them somewhere warm to dry out naturally and don't be tempted to dry them out over your stove and melt them. A couple of hours of drying should have them working again unless you're very unlucky in which case a bit more heat may be needed to drive out the moisture.

DO NOT SPRAY THEM WITH ANY SUBSTANCE WHATSOEVER AND PARTICULARLY NOT WD40. THIS WILL NOT ONLY INVALIDATE THE GUARANTEE BUT ALSO MAKE ANY FURTHER SEALING IMPOSSIBLE DUE TO THE CONTAMINATION IT LEAVES BEHIND.

Sensor/Line Guide - The line guide has a LIFETIME GUARANTEE against wear but the sensor itself is not and, although it is designed to withstand normal use, it is possible for an extreme shock to cause a permanent loss of sensitivity. As the sensor/line guide is the most important part of the Delkim, it is essential to treat it with care and in particular DO NOT test it with any hard object or subject it to any abnormal pressure. Should it become damaged it can be only be replaced by our service department.

Battery - If the indicator is not going to be used for a long time i.e. the close season and the battery is thought to be low it is advisable to remove it in case of leakage. The fewer times a battery is attached to the connector the less likely it is to give a poor contact, however if you suspect a poor connection squeeze the claws on the female connection using finger pressure only and this will restore the good contact.

Guarantee


DELKIM electronic products do not require servicing and will normally give many years of faultless operation. In the unlikely event of a failure due to faulty manufacture or components within 2 years of purchase, Delkim Ltd will, at our discretion, either repair or replace with an equivalent new or service replacement unit, absolutely free of charge provided proof of purchase is retained. All other repairs will be chargeable and subject to availability of parts. We reserve the right not to repair if the unit has not been used strictly in accordance with our recommendations, has been modified in any way, including aerials, had the barcode or seals removed, treated with any substance or for cosmetic reasons. Please return with a full description of any fault to your Delkim dealer, alternatively in the UK ONLY direct to our Service Department.

WARNING - DELKIM WILL NOT BE RESPONSIBLE FOR THE USE OF OUR PRODUCTS IN CONTRAVENTION OF ANY FISHERY, ENVIRONMENTAL OR RADIO REGULATIONS.

Returning Items for Repair (UK only)


Any recommendations made here do not affect the consumer’s legal rights in any way.

We are justifiably proud of our reputation for the speed and efficiency of our After Sales Service. In the event of a fault, the purchaser has two options. For the quickest service return any faulty article to our Customer Service Department or contact Delkim directly for advice. The purchaser may, however, find it more convenient to return the faulty item to the retailer from where it was purchased. This can, however, sometimes take longer than returning items directly to us.

  • Delkim electronic products should not be returned to us "for a service". There is no “servicing” required. This not only wastes time and money but at busy periods it can also cause delays to genuine urgent repairs. We reserve the right to make a handling charge on any article returned to us where no actual fault is found.
  • Any faulty articles returned to us must be accompanied by a full description of the fault to assist us in diagnosing the problem.
  • Any items returned to us are sent at the owner's risk and we cannot accept any responsibility for any loss in transit to us, we suggest sending by Royal Mail recorded or special delivery
  • We insure your goods against loss when returning them and all repairs are guaranteed for 12 months
  • All chargeable repairs must be paid for in advance before we can return them and we have credit card facilities for customer convenience.
  • We reserve the right to refuse to repair any product that has either not been used in strict in accordance with our recommendations, been modified in any way, including aerials, had barcode or seals removed, treated with any substance or for cosmetic reasons.