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Alarms - FAQ's

Q

Is it possible to get spares?

A

If you have lost, broken or require any spare parts, you can request a limited amount of spares using our Online Spares Request Form.

Q

How do I set the sensitivity on my alarm?

A

If you are having any sensitivity issues please click here learn about adjusting your sensitivity.

Q

In windy conditions I keep getting false bleeps. What can I do to stop this?

A

If you are having any sensitivity issues please click here learn about adjusting your sensitivity.

Q

My alarm seems to be far too sensitive. Can I turn the sensitivity down?

A

If you are having any sensitivity issues please click here learn about adjusting your sensitivity.

Q

What is the +/- switch for on my alarm?

A

The +/- switch changes the range of sensitivity on the alarm.

Please click here learn about adjusting your sensitivity.

Q

Can I upgrade my Ev / Standard Plus to work with the Rx Plus Pro Receiver?

A

If you want to use a Rx Plus Pro with you Ev/Standard Plus then you will need a Tx Plus micro transmitter for each alarm which will allow you to have the benefits of the Delkim radio system.

Q

How can I use the delkim radio system with my Ev/Standard Plus?

A

If you want to use a Rx Plus Pro with you Ev/Standard Plus then you will need a Tx Plus micro transmitter for each alarm which will allow you to have the benefits of the Delkim radio system.

Q

Can I change the LED brightness or turn the Night Marking off on my Ev Plus?

A

You can only change the brightness or Night Marking on the Standard/Tx-i Plus.

Q

How do I change the LED brightness on my Tx-i/Standard Plus?

A

You can only change the brightness or Night Marking on the Standard/Tx-i Plus. To change the brightness of the LEDs or turn on Night Marking you use the push button on the front of the alarm.  See Delkim Plus features in the instructions or click here

Q

How do I turn on the Night Marking on my Tx-i/Standard Plus?

A

You can only change the brightness or Night Marking on the Standard/Tx-i Plus. To change the brightness of the LEDs or turn on Night Marking you use the push button on the front of the alarm.  See Delkim Plus features in the instructions or click here

Q

When I turn my Tx-i Plus off, then switch it back on again, it does not come on immediately. Is this a fault?

A

No this is not a fault.  When a Tx-i Plus is turned off it sends the anti-theft signal to the receiver.  This takes around 10 seconds to complete and can not be stopped.  Once the 10 seconds is up and if the switch is in an on position it will start up as normal.

Q

I am getting a long low/drooping tone when the LED goes out or a continuous repeating low/drooping tone out of my alarm. What does it mean?

A

A long low/drooping tone is the low battery warning.  This means your battery is low and should be change ASAP.

A repeating low/drooping tone is the battery fail warning.  This means the battery is unusable and should be changed immediately.

Q

What are the sockets for on the bottom of my Delkim bite alarm?

A

The small 2.5mm socket is for the NiteLite Pro/ES NiteLite Pro.

The large 3.5mm socket (Ev/Standard Plus only) is for Tx Plus micro transmitter or using a lead for an extension box.

Q

What does the S, V and T mean on my alarm?

A

S = Sensitivity

V= Volume

T= Tone

Q

Can I use an Rx Plus Pro Receiver with my old Txi’s (non Plus range)?

A

An Rx Plus or Rx Plus Pro receiver will only work with a Tx-i Plus or Tx Plus not the older range of products.

Q

I have Delkim products, can I get them serviced/repaired?

A

All Delkim products do not require servicing as they have no moving parts.  If there is a specific fault then we will repair it but if it is still working ok then it is not necessary.  As long it is sensitive, loud, has range and doesn’t let you down in the rain there is no need to return it.

We aim to repair all our products where we can.  As time goes on it might become more difficult to do so but we will always try our best to keep your products working.

To return an item for repair click here

Q

I’ve bought a new Tx-i Plus and it won’t programme into my Rx Plus receiver?

A

If you are having difficulties programming then please click here to see a demo. 

Alternatively your receiver may need a software upgrade so click here.

If you are still having a problem then please contact us direct and we can talk you through it.

Q

I have a fault with my Delkim product. What should I do?

A

If you are experiencing a problem with a Delkim product:

  1. Check that you have a good battery/connection.
  2. If your alarm is being effected by water then it needs to come back to us to be re-waterproofed  as this should not happen ever!
  3. If you are having sensitivity issues check that you are using the right sensitivity settings and the line is making contact with the sensor. (If the sensor is broken/missing it must come back to us for repair.)

If you have carried out these checks and still have a faulty item, then return it to Delkim for repair click here

Q

Will the NiteLite Pro/ES NiteLite Pro work with original range of Delkim alarms?

A

The NiteLite Pro/ES NiteLite Pro will only work with the Delkim Plus range of alarms.

Ev Plus/Standard Plus/Tx-i Plus

Q

Will the DuoCarb fit my old Delkim?

A

The DuoCarbTM can be fitted to any Delkim bite alarm.

Q

I’ve purchased a Delkim product but it appears faulty. What should I do?

A

If you have a brand new item that is faulty then you have 2 options.

  1. Return it to the shop you purchased it from and they will replace it.
  2. If it is not possible/convenient to return it to the shop then send it back to us and we will send a replacement by return of post. click here
Q

I’ve bought a new Tx-i Plus and it won’t programme into my Rx Plus receiver?

A

If you are having difficulties programming your Rx then please go to https://www.youtube.com/watch?v=TMRuhlOjbUw to see a demo.

If you are still having a problem then please contact us direct and we can talk you through it.

Q

I’ve got water in the battery compartment. Is this a problem?

A

No.  The battery compartment is completely sealed from the rest of the alarm so it will not affect the working of the alarm whatsoever but when you have finish a session it is good practice to remove the battery and dry out the compartment so that the battery does not corrode.

Q

Can you change the colour of the LEDs in my Delkim product?

A

Unfortunately we do not carry out LED changes on any of our products.