This Privacy Policy

Last Updated: August 13, 2026

Delkim Ltd (“we”, “us”, or “our”) operates the website www.delkim.co.uk (the “Site”) and the Delkim Mobile Application (the “App”). We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site, purchase our bite alarms or accessories, register your products for extended warranties, or communicate with us.

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, surname, and username.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Financial & Transaction Data: Details about payments to and from you, and products you have purchased from our shop or spares inventory.
• Product & Warranty Data: Product models, barcodes, purchase dates, and uploaded copies of proof of purchase (receipts/invoices) used for extended warranty registration.
• Technical & Usage Data: IP address, browser type, device identifiers, operating system, and how you use our Site or App.
• Marketing Data: Your preferences in receiving newsletter updates and marketing communications from us.

2. How We Collect Your Data

We collect data from you using different methods:

• Direct Interaction: When you fill in forms on our Contact Us page, register a product on our Registration page, sign up for our newsletter, create an account, or submit a returns request.

• Automated Technologies: As you interact with our Site, we automatically collect Technical Data using cookies, server logs, and tracking technologies.

3. How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data for the following lawful bases:

Comme de nombreux opérateurs de sites, nous recueillons des informations que votre navigateur envoie lorsque vous visitez notre site ("données de journal"). Ces données peuvent inclure des informations telles que l'adresse IP (Internet Protocol) de votre ordinateur, le type et la version de votre navigateur, les pages de notre site que vous visitez, l'heure et la date de votre visite, le temps passé sur ces pages et d'autres statistiques.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with trusted third parties to run our website and business operations:

• Service Providers: IT, hosting, web design providers (such as Freetimers), and app developers.
• Delivery & Logistics: Postal services and couriers to ship your purchased items or returns.
• Professional Advisors: Lawyers, auditors, insurers, and regulators if legally required.
• Authorised Stockists: If necessary to validate or resolve local warranty or return queries via our retailer network.

5. International Data Transfers

Our servers are primarily located in the UK and the European Economic Area (EEA). If we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing approved standard contractual clauses or relying on adequacy regulations.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, altered, disclosed, used, or accessed without authorisation. Access to your personal data is restricted to employees, agents, and contractors who have a legitimate business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. For warranty registrations, data is retained for the active duration of your product’s coverage (up to 4 years) and standard administrative wrap-up periods.

8. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request rectification of incomplete or inaccurate data.
• Erasure: Request that we delete your personal data (“right to be forgotten”).
• Restriction: Request that we suspend processing your data.
• Portability: Request the transfer of your data to another provider.
• Withdraw Consent: Withdraw marketing consent at any time.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

9. Cookies and Consent Preferences

Our website uses cookies to enhance user experience, analyse traffic, and support e-commerce functions. You can manage, review, or change your cookie settings at any time by clicking the “Consent Preferences” link in our website footer.

10. Contact Details

If you have any questions about this privacy policy or our data practices, please contact us:

• Company Name: Delkim Ltd
• Postal Address: PO Box 270, Bedford, MK43 7DZ, United Kingdom
• Email Address: info@delkim.co.uk•
• Telephone: +44 (0) 1234 721116