TERMS AND CONDITIONS

Last Updated: August 13, 2026

Welcome to www.delkim.co.uk (the “Site”). These Terms and Conditions (“Terms”) govern your use of our Site and the purchase of any products, spares, or accessories from us.

The Site is operated by Delkim Ltd (“we”, “us”, or “our”), a company registered in England and Wales. Our registered office address is PO Box 270, Bedford, MK43 7DZ, United Kingdom.

By accessing the Site, registering a product, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Eligibility and Use of the Site

• You must be at least 18 years old to make purchases on this Site.
• You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.

• • We reserve the right to amend, suspend, or withdraw any part of the Site without notice.

2. Product Information and Orders

• Accuracy: We make every effort to display product details, descriptions, and images accurately. However, we do not warrant that product descriptions or web content are entirely error-free.
• Order Acceptance: Your order represents an offer to purchase. A contract is only formed when we dispatch the goods and send you a shipping confirmation email.
• Pricing: All prices are listed in GBP (£). If an error is found in the pricing of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

3. Payment and Security

• Payment must be made in full at the time of placing an order.
• We accept standard debit/credit cards and authorized online payment methods. All payments are processed securely through encrypted third-party payment gateways.
• We do not store your full financial or credit card information on our servers.

4. Delivery and Shipping

• We ship items to the UK and selected international destinations. Delivery charges and estimated timelines will be displayed at checkout.
• Risk of loss and title for the products pass to you upon delivery to the address provided during checkout.
• International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These fees are your sole responsibility.

5. Cancellations, Returns, and Refunds (Consumer Rights)

• Right to Cancel: Under the UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your goods without giving a reason.
• Exclusions: Custom-ordered parts or items built to specific user specifications cannot be returned unless faulty.
• Returns Process: To initiate a return, you must contact our customer service team. Items must be returned in their original, unused condition and packaging. You must cover the return postage costs unless the item is faulty or incorrect.
• Refunds: Once received and inspected, refunds will be issued to your original payment method within 14 days.

6. Product Registration and Warranty

• Extended Guarantee: We offer product warranty registrations (including our extended confidence guarantees) through specific sections of our Site.
• Validity: To activate and claim under any extended warranty, you must provide valid registration details, product serial numbers, and a legitimate proof of purchase from an authorized Delkim stockist.
• Limitations: Warranties cover manufacturing defects only. They do not cover accidental damage, wear and tear, moisture ingress caused by improper use, battery leaks, or unauthorized modifications.

7. Intellectual Property Rights

• All content on this Site—including text, graphics, logos, images, digital downloads, software, and the “Delkim” name and trademark—is the property of Delkim Ltd or its content suppliers.
• You are granted a limited license to access and make personal use of this Site. You may not download, copy, modify, or reproduce any part of it for commercial purposes without our express written consent.

8. Limitation of Liability

• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
• To the maximum extent permitted by law, Delkim Ltd shall not be liable for any indirect, incidental, or consequential damages, or any loss of profits, revenue, or data arising out of your use of the Site or products purchased from it.

9. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes.

10. Contact Us

For any questions regarding these Terms, please contact us at:

• Email: info@delkim.co.uk [1]

• • Address: PO Box 270, Bedford, MK43 7DZ, United Kingdom [1]